VAU Networks Client Area
Operational
Ticket Support System
Operational
Live Chat Support
Operational
UK1 Hosting Service
Operational
UK1 Cloud VPS Service
Operational
UK1 Gaming Service
Operational
UK1 Telecoms Service
Operational
UK1 Streaming Service
Operational
UK1 IMAP Service
Operational
UK1 POP3 Service
Operational
UK1 SMTP Service
Operational
Hosting Node Migration

Update #1

We are in the process of a Hosting node rebuild and migration.

During this period of reparation you may experience numerous anomolies relating to hosting, ftp access, email retrieval and so on. 

This is only a temporary occurance that will appear over the weeked whilst this task is completed.

 

Thank you for your patience and co-operation.

VAU NOC

 

Posted on 23/02/2019


This issue is being worked on.

Mail and Hosting UK Server

Update #1

We are aware of an intermittent issue where hosting goes offline then once it returns the mail drops.

When the mail goes offline it appears to the end user as wrong username and password.

Please be aware we have been investigating these issues and hope to have a resolution promptly

 

Appologies for any inconvenience caused and thank you for your patience.

 

VAU NOC

Posted on 28/01/2019


Update #2

We have located the source of the issue and we are working to rectify this as soon as possible.

Appologies for any inconvenience caused during this investigation.

 

VAU NOC

Posted on 28/01/2019


Update #3

This issue has now been resolved. 

Thank you for your patience. 

Should you still be experiencing issues, please do let VAU Support know whom will happily assist you.

 

VAU NOC

Posted on 28/01/2019


This issue has been resolved!

Game server / TS3 migration

Update #1

Whilst we convert all gaming accounts to legacy there may be intermittent issues experienced. 

We appologise for the inconvenience during this time.

Posted on 02/01/2019


This issue has been resolved!

Hosting Service

Update #1

We have detected an issue with our Hosting service on UK-Cloud-1. This issue appears to be affecting the websites and email loading.

 

We appreciated your patience whilst we investigate this outage.

 

Posted on 14/11/2018


Update #2

This issue has now been resolved.

Posted on 14/11/2018


This issue has been resolved!

Outage Detected

Update #1

We are investigating a network interruption in our London location.

Posted on 13/09/2018


Update #2

 

High CPU usage on our IP Transit QFX stack has been identified. This is currently being resolved

Posted on 13/09/2018


Update #3

 

Most of our services should now be restored. We are continuing work to fix the remaining unavailable services - We appologies for any inconvenience caused.

 

VAU NOC

Posted on 13/09/2018


Update #4

 

We have found the cause of the problem, all services should be back online shortly.
We sincerely apologise for the inconvenience.

 

VAU NOC

Posted on 13/09/2018


Update #5

 

This issue has now been resolved.

We sincerely apologise for this downtime and appreciate your patience.

Posted on 13/09/2018


This issue has been resolved!

UK-GS1 - Control Panel Outage.

Update #1

We have identified an issue with our master Gaming node. 

Whilst our team are investigating the issue, Your patience is appreciated.

 

VAU Networks NOC

Posted on 04/08/2018


Update #2

We have now resolved the issue with the master node .

 

Thank you for your patience and co-operation during this time.

VAU Networks NOC

Posted on 04/08/2018


This issue has been resolved!

UK-GS1 - Outbound Email

Update #1

We have identified an anomoly with our outbound email server on our Gaming services.

Email's appear to be sent out but are not reaching recipient mailboxes. Investigations are ongoing.

 

Thank you for your patience.

VAU NOC

Posted on 28/07/2018


This issue has been resolved!

Auto-Provisioned VoIP - Inbound Anomoly

Update #1

We have been made aware of an issue relating to recieving inbound DID calls to an Auto-Provisioned VoIP Product.

our team are investigating the issue and hope to have the bug rectified shortly.

 

Thank you for your co-operation and patience in this matter.

VAU NOC

Posted on 29/06/2018


Update #2

We discoverd the issue with the Auto-Provisioning and have now corrected the bug. 

 

Thank you for your co-operation and patience in this matter.

VAU NOC

Posted on 09/07/2018


This issue has been resolved!

cPanel connectivity

Update #1

We have been made aware of a cPanel anomoly that is affecting some of our clients where they are unable to access their control panel due to proxy issues.

We are working on resolving this issue as promptly as possible and cannot see any webserver or email issues resulting from this anomoly.

 

Thank you for your patience.

VAU Networks NOC

Posted on 21/05/2018


Update #2

We have now resolved the issue raised.

Thank you for your cooperation

VAU Networks NOC

Posted on 21/05/2018


This issue has been resolved!

Outbound Email Anomoly

Update #1

We have been notified of an email anomoly bouncing back emails sent to Outlook and RocketMail.

Investigations are underway and we endevour to have this issue resolved promptly. Until then your patience is appreciated.

 

VAU Networks NOC Team 

Posted on 21/05/2018


Update #2

After conducting our investigation we have noticed that there are further issues pertaining to the SMTP routes. 

We have temporarily disabled this in order to continue to debug the issues. Please note that spam will not be captured whilst our protection is offline so you may experience higher than normal spam reciept to your inbox. 

We appologise about this and assure you this is only temporary.

 

Thank you for your patience.

VAU Networks NOC

Posted on 21/05/2018


Update #3

We have now rectified our Spam server issues and will continue to monitor the server over the next few days for consistency.

We appologise about any inconvenience this may have caused and than you for your co-operation and patience.

 

VAU Networks NOC

Posted on 22/05/2018


This issue has been resolved!

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