VAU Networks Client Area
Operational
Ticket Support System
Operational
Live Chat Support
Operational
UK1 Hosting Service
Operational
UK1 Cloud VPS Service
Operational
UK1 Gaming Service
Operational
UK1 Telecoms Service
Operational
UK1 Streaming Service
Operational
UK1 IMAP Service
Operational
UK1 POP3 Service
Operational
UK1 SMTP Service
Operational
UK-1 TeamSpeak 3 Master
Operational
Scheduled Network Maintenance

Update #1

As part of our ongoing efforts to deliver a fast and reliable network for all our clients, we intermittently need to perform necessary upgrades on hardware and network infrastructure.

With this being said we have opened a maintenance window that will impact our services whilst we reboot the access switch that our servers are linked to.

We anticipate that this shouldnt affect services for more than 10 minutes the number of switches in our rack are greater and theirfor will open a 1 hour maintenance window as a precautionary measure.

Start time and Date: 19th June 2019 @ 23:00 BST

End time and Date: 20th June 2019 @ 00:00 BST

 

Should you have any queries regarding the above. Please do get in touch with VAU Support.

 

VAU NOC.

Posted on 12/06/2019


This issue is unresolved.

Teamspeak Master Node Upgrade to 3.8.0

Update #1

We are currently in the process of upgrading the teamspeak master node server. 

We anticipate this will take less than 15 minutes to complete but have set aside a temporary 1 hour maintenance window just incase.

 

Please be advised that we will continue to make updates via this status should the need arise.

 

VAU NOC

Posted on 28/05/2019


Update #2

Whilst upgrading the systems in the standard way we have for several years we have encountered a bug (which denies the virtual servers within the master from starting up) with the latest verison and have reached out to teamspeak directly for support on this bug.

 

We appologise about the inconvenience this may have caused and thank you for your patience.

 

VAU NOC

Posted on 28/05/2019


Update #3

We have managed to rectify the issue and although the vast majority of servers are now back online and fully operational there are some which we are still working on.

We appreciate your patience at this time.

 

VAU NOC

Posted on 28/05/2019


Update #4

All teamspeak servers are fully operational again.

Thank you for your co-operation

 

VAU NOC

Posted on 29/05/2019


This issue has been resolved!

Intermittent Outages

Update #1

We discovered a problem with our network cards which caused a short Intermittent outage between Sunday and Monday this has been resolved, no further issues are to be expected.  

Posted on 22/04/2019


This issue has been resolved!

Intermittent Live Chat issues

Update #1

We have been made aware of anomolies with our live chat system and we are working to rectify those issue.

We appologise for any inconvenience this may cause.

 

VAU NOC

Posted on 05/04/2019


This issue has been resolved!

Teamspeak Master Node Upgrade

Update #1

Due to the previous intermittent outage issues experienced.

A bug with the code was discovered by Teamspeak and they have pushed out a new version of the Teamspeak master server software.

We are in the process of upgrading the node and have set a maintenance window of 30 minutes.

 

 

VAU NOC

Posted on 28/03/2019


Update #2

We have completed our upgrade within 8 Minutes.

All Teamspeak services are restored and upgraded to 3.7.0

Thank you for your patience

 

VAU NOC

Posted on 28/03/2019


This issue has been resolved!

Recent TeamSpeak Anomolies

Update #1

We are aware of an anomoly with the Teamspeak master node keep dropping after a short period of being online. We have identified the problem as being a license connectivity anomoly to the TeamspeakUSA Authorised hosting providers servers and we are working with Teamspeak directly to get the services back up and operational as soon as possible.

 

We appologise about the inconvenience caused during this time.

VAU NOC

Posted on 04/03/2019


Update #2

We have rectified the Teamspeak anomoly and have monitored the service for 48 hours. No further issues have been detected.

Thank you for your patience.

VAU NOC

Posted on 06/03/2019


This issue has been resolved!

Hosting Node Migration

Update #1

We are in the process of a Hosting node rebuild and migration.

During this period of reparation you may experience numerous anomolies relating to hosting, ftp access, email retrieval and so on. 

This is only a temporary occurance that will appear over the weeked whilst this task is completed.

 

Thank you for your patience and co-operation.

VAU NOC

 

Posted on 23/02/2019


Update #2

We have completed our Hosting node migration and everything went smoothly.

Appologies for any anomolies that appeared during this period.

Should you notice any further anomolies from this transfer please do let our support team know via: https://www.vaunetworks.com/support

 

VAU NOC

Posted on 24/02/2019


This issue has been resolved!

Mail and Hosting UK Server

Update #1

We are aware of an intermittent issue where hosting goes offline then once it returns the mail drops.

When the mail goes offline it appears to the end user as wrong username and password.

Please be aware we have been investigating these issues and hope to have a resolution promptly

 

Appologies for any inconvenience caused and thank you for your patience.

 

VAU NOC

Posted on 28/01/2019


Update #2

We have located the source of the issue and we are working to rectify this as soon as possible.

Appologies for any inconvenience caused during this investigation.

 

VAU NOC

Posted on 28/01/2019


Update #3

This issue has now been resolved. 

Thank you for your patience. 

Should you still be experiencing issues, please do let VAU Support know whom will happily assist you.

 

VAU NOC

Posted on 28/01/2019


This issue has been resolved!

Game server / TS3 migration

Update #1

Whilst we convert all gaming accounts to legacy there may be intermittent issues experienced. 

We appologise for the inconvenience during this time.

Posted on 02/01/2019


This issue has been resolved!

Hosting Service

Update #1

We have detected an issue with our Hosting service on UK-Cloud-1. This issue appears to be affecting the websites and email loading.

 

We appreciated your patience whilst we investigate this outage.

 

Posted on 14/11/2018


Update #2

This issue has now been resolved.

Posted on 14/11/2018


This issue has been resolved!


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